Return Policy

You may request a return within 7 days of delivery for eligible items, provided they are unused, unopened, and in their original, sealed packaging with any labels intact.

Returns requested after 7 days may not be accepted unless the item is defective or was delivered incorrectly.

For health and safety reasons, the following cannot be returned or exchanged once delivered: prescription medicines, opened or used medicines, refrigerated or temperature-sensitive products, personal hygiene items, and any product with a broken seal.

This does not affect your rights where an item is faulty, damaged, expired, or incorrect.

If you receive an item that is damaged, incorrect, or close to/past its expiry date, contact us within 48 hours of delivery with your order number and a photo. We will arrange a replacement or a full refund at no extra cost to you.

Email support@atmart.com or call our support line with your order number and the reason for the return. Our pharmacist team may review the request for medicine-related items.

Once approved, we will share return instructions. Please keep the item in its original packaging until the return is completed.

Approved refunds are issued to your original payment method within 5–10 business days after we receive and inspect the returned item. Cash-on-delivery orders are refunded via bank transfer or store credit.

Delivery charges are non-refundable unless the return is due to our error.

You can cancel an order before it is dispatched for a full refund. Once an order is out for delivery, it follows the return process above.

For any return or refund question, email support@atmart.com — our team replies within 24 hours.